Salon Policy

Guest Policy
We look forward to making your hair dreams come true and require a non-refundable deposit to reserve an appointment. A credit will be applied towards your upcoming service.

Lost Goods or Damaged Clothing
We try our best to make sure no personal items are left behind. We also strive to make sure we don’t damage your clothing while you are here. We are not responsible for any bleached or colored clothing that may occur during your service.

Children Policy
For the safety and relaxation of all our guests, please only bring children who have scheduled appointments.

Enhancement Services
We value our artists time and unfortunately we don't offer refunds on services. However, our end goal is to make sure you love your hair! If for any reason you are unhappy with your services, we offer enhancement appointments. Clients may call to schedule an enhancement within 48 hours of the original appointment. Enhancement services must be booked within a week of this call. Silo Salon reserves the right to charge for any products used during the enhancement service.

Returns and Exchanges
We stand behind the product lines we carry. If for some reason you are unhappy with any Aveda product purchased at Silo Salon, it may be exchanged for another Aveda product within 14 days of the original purchase date. Please note that we do not offer product refunds. All brushes, styling tools, and makeup are final sale due to sanitation reasons.